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Community Health Monitor

Online Community Health Index

Lithium analyzed a decade’s worth of proprietary data that represents billions of actions, millions of members, and scores of online communities of varying types, sizes and ages. Based on that analysis, Lithium identified common set of characteristics that most accurately represent a healthy online community. Read more

PayOff

[Excerpt] A Big Payoff from Online Company Communities

A study out of the University of Michigan – Ross School of Business conducted earlier this year answers the question; can company revenue from community customers [members] be attributed to their joining the branded online community? The short answer is yes. According to the study, revenues increased on average 19% after they joined, a result of making connections with other customers and engagement and transparency with the company and its employees. Read more
5 Online Community Benchmarking Metrics

5 Online Community Benchmarking Metrics

How many monthly unique visitors should I expect? How many registered members should I have after the first year?  What percent of unique visitors convert to members? How many website visitors also visit community? What percent of registered members are active? These are the questions many, if not all, community managers struggle with when establishing success metrics for their online communities. Whether it’s an about-to-launch or a veteran community, you’ll want to know how you stack up against your peers. Are you on par? Will you fall short? Or are you absolutely killing it by exceeding the benchmarks?

Read more

Recent Articles


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28
Dec
Giraffe

Photo Hosting Community Has Positive and Humorous Traits

Imgur.com is a photo hosting site made up of internet memes, funny photos, gifs, karma points and full on wit. Needless to say, it’s a huge time suck.

After only spending a few minutes in the gallery, you can easily recognize what their members hold dear; sentimental moments and pure entertainment. Read more »

7
Sep
Troll

They See Me Trollin’

[Internet] Trolling has been around since the early days of message boards.

Since the beginning of my career as a community manager, I have been spent countless hours and mental energy trying to be cordial to internet trolls. They have been the bane of my existence. Kill them with kindness was the advice I was given in my earlier days. Read more »

31
May
Community Health Monitor

Online Community Health Index

Lithium analyzed a decade’s worth of proprietary data that represents billions of actions, millions of members, and scores of online communities of varying types, sizes and ages. Based on that analysis, Lithium identified common set of characteristics that most accurately represent a healthy online community. Read more

9
Apr
PayOff

[Excerpt] A Big Payoff from Online Company Communities

A study out of the University of Michigan – Ross School of Business conducted earlier this year answers the question; can company revenue from community customers [members] be attributed to their joining the branded online community? The short answer is yes. According to the study, revenues increased on average 19% after they joined, a result of making connections with other customers and engagement and transparency with the company and its employees. Read more
30
Mar
PAX East 2012

PAX East 2012: I’m Going Going, Back Back

It’s that time of year again for gamers to invade Boston.  PAX East kicks off Friday April 6th and runs through Sunday April 8th at the Boston Convention & Exhibition Center. It brings together some of the most passionate video game enthusiasts to interact with some of the most influential game developers in the industry.

Similar to previous years, after I build my agenda, I like to share it with you so you can see for yourselves the parallels between enterprise community management and community management Read more »