As a community manager, you’re always looking for ways to improve the user experience, upgrade the platform and implement enhancements when and where it makes sense. No problem. Being the great project manager that you are, everything is organized and documented. But I have to ask, after all that hard work to ensure a seamless member experience, when was the last time you looked at your maintenance page? After all, your online community maintenance page is what members will see when your site is brought is down to deploy those changes.
If you’re standing up a branded community, your maintenance page should reflect the same theme and associated logos. This is a very important point if your company has gone though a rebrand or launched a new product.
Even more important, the contact info displayed on the maintenance page should be current for obvious reasons.
So, when was the last time your maintenance page was updated?
Photo credit: justinbaeder
Your online community has launched and registrations are growing at a very satisfactory pace. It’s extremely active with several 100 posts a day and everything is peachy. Time to sit back and relax right? Heck no! One thing you should know, there’s no relaxing as a community manager. Don’t rest on your laurels and never let your guard down. There is a cost with being a large successful community. You become a target.
Spammers, hackers and solicitors alike are becoming savvier each and every day. You have to take pro-active/pre-cautionary measures to protect the integrity of your online community and its members. Read more
I follow quite a few community managers and social media strategists from Europe, most notably in the U.K. In fact, Europeans account for over 30% of the traffic to this blog.
Over the last couple months, I’ve noticed that my Twitter feed has been slowly [yet steadily] taken over by job postings for community manager roles in Europe. I don’t have the growth rates for community management roles in Europe compared to that of the United States, but it seems the demand for community managers in European countries is high, very high. It’s great to see actually. It means the community manager role is growing on a global scale and will be here for the long-term. Aaaahhh job security!
I have no plans to uproot, but it got me thinking; can you manage an online community from another country, or continent for that matter, and be successful? We work in a telecommuting world these days. Not sitting in corporate headquarters or in a satellite office is not unheard of. But separated by a body of water like the Atlantic Ocean, several time zones, a stranger to local customs, and very little [if at all] face time with customers and internal stakeholders seems like a near impossible feat.
So, my question to you is, do you think a community manager can live in another country and still deliver a successful experience to members? Who is doing this well today? Would you do it yourself?
Photo Credit: Joelk75