As a community manager, you’re always looking for ways to improve the user experience, upgrade the platform and implement enhancements when and where it makes sense. No problem. Being the great project manager that you are, everything is organized and documented. But I have to ask, after all that hard work to ensure a seamless member experience, when was the last time you looked at your maintenance page? After all, your online community maintenance page is what members will see when your site is brought is down to deploy those changes.
It’s a small detail, but a necessary detail to provide continuous uninterrupted service to your members.
If you’re standing up a branded community, your maintenance page should reflect the same theme and associated logos. This is a very important point if your company has gone though a rebrand or launched a new product.
Even more important, the contact info displayed on the maintenance page should be current for obvious reasons.
So, when was the last time your maintenance page was updated?